policies & PROCEDURES
A Touch Away Massage has certain policies and procedures, by scheduling an appointment you are agreeing to the following:
PAYMENTS:
A NON-REFUNDABLE $25 DEPOSIT IS REQUIRED TO SCHEDULE ALL APPOINTMENTS VIA PAYPAL or CREDIT/DEBIT CARD ONLINE. THE DEPOSIT WILL GO TOWARDS SERVICE. ALL FINAL PAYMENTS ARE DUE THE SAME DAY OF RECEIVING SERVICE.
Acceptable payments are Credit/Debit Cards, Paypal, Cashapp, ApplePay, Zelle, Venmo and Cash. A Touch Away Massage does not submit billings to any insurance company. If you would like a receipt, please let the therapist know when you are paying, and an invoice can be emailed to you.
CANCELING/RESCHEDULING:
A Touch Away Massage request that clients provide a 24-72 hours' notice prior to canceling or rescheduling appointments. The $25 deposit will not be refunded for cancellations. However, a one-time transferable rescheduled appointment will be offered.
After the 3rd occurrence of cancelations, the client will be dismissed and unable to book with A Touch Away Massage.
CONTRAINDICATIONS:
Clients must be 18 years or older. A Touch Away Massage does not service minors.
A Touch Away Massage does not accommodate couples massage at this time.
Do not book a massage if you are sick, feeling ill, or been exposed to Covid-19. If you have already booked an appointment and feel ill the day of, contact A Touch Away Massage.
A Touch Away Massage does not service oncology clients. If you are currently on chemotherapy and have been recently diagnosed with cancer please do not schedule an appointment.
APPOINTMENT TIME:
All sessions are by appointment only. New clients will need to arrive/ start 10 minutes before appointment time to fill out intake form if you have not completed one online. If you arrive late to your scheduled appointment time you forfeit time lost and will receive the remaining time. The deposit and/or full amount of paid service will not be refunded.
MOBILE APPOINTMENT TIME:
No same day appointments will be offered for mobile services including private parties or events.
The scheduled appointment time is the time the therapist will arrive at your location. If you would like the therapist to arrive earlier so that you can get started at a particular time, please state so when scheduling the appointment in the additional instructions box. It will take 10-15 minutes to set-up.
Upon therapist arrival, if the address provided is incorrect and/or client is not at that address, or does not answer the therapist phone call, the therapist will only wait 15 minutes after scheduled time (which will be taken away from the massage time if client shows up), the appointment will then be canceled. The deposit and/or full amount of paid service will not be refunded.
TRAVELING FEES:
Traveling fees are based on mileage from 5826 Samet Dr High Point, NC 27265 to the appointment location. Travel fees start at a 20 mile radius. The fee will increase every additional 20 miles. When booking an appointment, check the mileage between locations and select the appropriate travel time fee. If traveling fee payment is not made or you select the wrong mileage, the amount will be due before service.
A Touch Away Massage will use Google Maps to find your location, if you know GPS will send the therapist to the wrong location, leave detailed instructions to the address. If the therapist is not informed before arriving, the amount of time it takes to locate the correct location will be deducted from your appointment time. If the therapist has time to add additional time to your appointment, this can be done for an additional fee.
New clients must complete an intake form prior to your appointment. Inform A Touch Away Massage about any medications, health history, or past injuries prior to your massage. If you encounter any injuries or surgeries, you will have to wait 6 weeks before booking.
PETS:
If you have pets at your home or location A Touch Away Massage asks that you place them in a crate and/or another room prior to your service.